Контакт-центры

В настоящее время компании уделяют все большее значение качественному обслуживанию своих заказчиков, как уже существующих, так и потенциальных. Немаловажной частью процесса обслуживания являются ответы на обращения клиентов: телефонные звонки, факсы, обращения по электронной почте или через Web.

Возможности

  • Правильно принимать и обрабатывать поток входящих вызовов.
  • Детальная статистическая информация о работе оператора, группы операторов, загруженности соединительных линий, всего Контакт Центра в целом.
Партнеры:
  • Cisco Systems

Решения 

Преимушества

  • Независимость размещения - вне зависимости от физического местоположения оператора, он может выполнять свою обычную работу;
Array ( [DESCR] => Array ( [ID] => 10 [TIMESTAMP_X] => 2013-01-31 14:22:36 [IBLOCK_ID] => 2 [NAME] => Дополнительное описание (цитата) [ACTIVE] => Y [SORT] => 100 [CODE] => DESCR [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [TMP_ID] => [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 2 [USER_TYPE] => HTML [USER_TYPE_SETTINGS] => Array ( [height] => 200 ) [HINT] => [VALUE] => Array ( [TEXT] => <?/* Контакт-Центры позволяют наиболее эффективным образом использовать имеющиеся у компании ресурсы для обслуживания клиентских вызовов */?> [TYPE] => html ) [DESCRIPTION] => [~VALUE] => Array ( [TEXT] => [TYPE] => html ) [~DESCRIPTION] => ) [RIGHT] => Array ( [ID] => 9 [TIMESTAMP_X] => 2013-01-31 14:22:36 [IBLOCK_ID] => 2 [NAME] => Дополнительное описание (правый блок) [ACTIVE] => Y [SORT] => 150 [CODE] => RIGHT [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [TMP_ID] => [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 2 [USER_TYPE] => HTML [USER_TYPE_SETTINGS] => Array ( [height] => 200 ) [HINT] => [VALUE] => Array ( [TEXT] => <h2>Решения </h2> <ul class="solul our_work"> <li><a href="//www.netcube.ru/solutions/communication/phone-contact-center/" >Contact Center Express </a></li> </ul> <h2>Преимушества</h2> <ul class="solul our_work"> <li>Независимость размещения - вне зависимости от физического местоположения оператора, он может выполнять свою обычную работу;</li> </ul> [TYPE] => html ) [DESCRIPTION] => [~VALUE] => Array ( [TEXT] =>

Решения 

Преимушества

  • Независимость размещения - вне зависимости от физического местоположения оператора, он может выполнять свою обычную работу;
[TYPE] => html ) [~DESCRIPTION] => ) [FILES] => Array ( [ID] => 1 [TIMESTAMP_X] => 2013-02-01 09:55:02 [IBLOCK_ID] => 2 [NAME] => Дополнительные материалы [ACTIVE] => Y [SORT] => 200 [CODE] => FILES [DEFAULT_VALUE] => [PROPERTY_TYPE] => F [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => Y [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [TMP_ID] => [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => Y [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 2 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [VALUE] => Array ( [0] => 88 [1] => 89 ) [DESCRIPTION] => Array ( [0] => [1] => ) [~VALUE] => Array ( [0] => 88 [1] => 89 ) [~DESCRIPTION] => Array ( [0] => [1] => ) ) [ADDURL] => Array ( [ID] => 40 [TIMESTAMP_X] => 2013-02-28 14:09:41 [IBLOCK_ID] => 2 [NAME] => Дополнительные материалы (URL) [ACTIVE] => Y [SORT] => 250 [CODE] => ADDURL [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => Y [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 2 [TMP_ID] => [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => Y [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 2 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [VALUE] => [DESCRIPTION] => [~VALUE] => [~DESCRIPTION] => ) [PARTNERS] => Array ( [ID] => 2 [TIMESTAMP_X] => 2013-01-31 14:22:36 [IBLOCK_ID] => 2 [NAME] => Партнеры [ACTIVE] => Y [SORT] => 300 [CODE] => PARTNERS [DEFAULT_VALUE] => [PROPERTY_TYPE] => E [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => Y [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 3 [TMP_ID] => [LINK_IBLOCK_ID] => 1 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 2 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [VALUE] => Array ( [0] => 35 ) [DESCRIPTION] => Array ( [0] => ) [~VALUE] => Array ( [0] => 35 ) [~DESCRIPTION] => Array ( [0] => ) [DATA] => Array ( [0] => Array ( [ID] => 35 [~ID] => 35 [TIMESTAMP_X] => 07.06.2021 23:11:01 [~TIMESTAMP_X] => 07.06.2021 23:11:01 [TIMESTAMP_X_UNIX] => 1623096661 [~TIMESTAMP_X_UNIX] => 1623096661 [MODIFIED_BY] => 5 [~MODIFIED_BY] => 5 [DATE_CREATE] => 31.01.2013 13:58:13 [~DATE_CREATE] => 31.01.2013 13:58:13 [DATE_CREATE_UNIX] => 1359626293 [~DATE_CREATE_UNIX] => 1359626293 [CREATED_BY] => 1 [~CREATED_BY] => 1 [IBLOCK_ID] => 1 [~IBLOCK_ID] => 1 [IBLOCK_SECTION_ID] => [~IBLOCK_SECTION_ID] => [ACTIVE] => Y [~ACTIVE] => Y [ACTIVE_FROM] => [~ACTIVE_FROM] => [ACTIVE_TO] => [~ACTIVE_TO] => [DATE_ACTIVE_FROM] => [~DATE_ACTIVE_FROM] => [DATE_ACTIVE_TO] => [~DATE_ACTIVE_TO] => [SORT] => 100 [~SORT] => 100 [NAME] => Cisco Systems [~NAME] => Cisco Systems [PREVIEW_PICTURE] => 1357 [~PREVIEW_PICTURE] => 1357 [PREVIEW_TEXT] => [~PREVIEW_TEXT] => [PREVIEW_TEXT_TYPE] => text [~PREVIEW_TEXT_TYPE] => text [DETAIL_PICTURE] => [~DETAIL_PICTURE] => [DETAIL_TEXT] => [~DETAIL_TEXT] => [DETAIL_TEXT_TYPE] => text [~DETAIL_TEXT_TYPE] => text [SEARCHABLE_CONTENT] => CISCO SYSTEMS [~SEARCHABLE_CONTENT] => CISCO SYSTEMS [WF_STATUS_ID] => 1 [~WF_STATUS_ID] => 1 [WF_PARENT_ELEMENT_ID] => [~WF_PARENT_ELEMENT_ID] => [WF_LAST_HISTORY_ID] => [~WF_LAST_HISTORY_ID] => [WF_NEW] => [~WF_NEW] => [LOCK_STATUS] => green [~LOCK_STATUS] => green [WF_LOCKED_BY] => [~WF_LOCKED_BY] => [WF_DATE_LOCK] => [~WF_DATE_LOCK] => [WF_COMMENTS] => [~WF_COMMENTS] => [IN_SECTIONS] => N [~IN_SECTIONS] => N [SHOW_COUNTER] => [~SHOW_COUNTER] => [SHOW_COUNTER_START] => [~SHOW_COUNTER_START] => [CODE] => cisco-systems [~CODE] => cisco-systems [TAGS] => [~TAGS] => [XML_ID] => 35 [~XML_ID] => 35 [EXTERNAL_ID] => 35 [~EXTERNAL_ID] => 35 [TMP_ID] => 0 [~TMP_ID] => 0 [USER_NAME] => (bogomolov4J9x2P1utp) Михаил Богомолов [~USER_NAME] => (bogomolov4J9x2P1utp) Михаил Богомолов [LOCKED_USER_NAME] => [~LOCKED_USER_NAME] => [CREATED_USER_NAME] => (adminum1SQ06lye1627iS6njJTnY8) Администратор Рут [~CREATED_USER_NAME] => (adminum1SQ06lye1627iS6njJTnY8) Администратор Рут [LANG_DIR] => / [~LANG_DIR] => / [LID] => s1 [~LID] => s1 [IBLOCK_TYPE_ID] => CONTENT [~IBLOCK_TYPE_ID] => CONTENT [IBLOCK_CODE] => PARTNERS [~IBLOCK_CODE] => PARTNERS [IBLOCK_NAME] => Партнеры [~IBLOCK_NAME] => Партнеры [IBLOCK_EXTERNAL_ID] => [~IBLOCK_EXTERNAL_ID] => [DETAIL_PAGE_URL] => / [~DETAIL_PAGE_URL] => / [LIST_PAGE_URL] => / [~LIST_PAGE_URL] => / [CANONICAL_PAGE_URL] => [~CANONICAL_PAGE_URL] => [CREATED_DATE] => 2013.01.31 [~CREATED_DATE] => 2013.01.31 [BP_PUBLISHED] => Y [~BP_PUBLISHED] => Y ) ) ) [IMG_NAME] => Array ( [ID] => 11 [TIMESTAMP_X] => 2013-01-31 14:22:36 [IBLOCK_ID] => 2 [NAME] => Текст на картинке (имя) [ACTIVE] => Y [SORT] => 400 [CODE] => IMG_NAME [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [TMP_ID] => [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 2 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [VALUE] => Андрей Рязанов [DESCRIPTION] => [~VALUE] => Андрей Рязанов [~DESCRIPTION] => ) [IMG_DUTY] => Array ( [ID] => 12 [TIMESTAMP_X] => 2013-01-31 14:22:37 [IBLOCK_ID] => 2 [NAME] => Текст на картинке (должность) [ACTIVE] => Y [SORT] => 500 [CODE] => IMG_DUTY [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [TMP_ID] => [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 2 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [VALUE] => Инженер-эксперт [DESCRIPTION] => [~VALUE] => Инженер-эксперт [~DESCRIPTION] => ) ) 1
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